Technical support & F.A.Q.
Here you will find the most frequently asked questions.
Did you lose your Smartphone? Don't know how to split Wi-Fi networks?
Is your device already associated with another account?
Scroll below and find the answer to your question!
I followed the procedure correctly but the App does not detect it on my HeySmart device
When pairing with the app I get the message "Device already associated"
When power fails, the camera remains OFFLINE after reset.
I have to reboot the camera to get it back ONLINE
How do I share my device with another user?
How do I separate the 2,4 and 5ghz Wi-Fi bands from the Router?
What happens if the power goes out? How do I keep my video-surveillance system protected?
Can my HeySmart device be repaired? Can I find spare parts?
What if I lose or break my smartphone?