Technical support & F.A.Q.
Here you will find the most frequently asked questions.
Did you lose your Smartphone? Don't know how to split Wi-Fi networks?
Is your device already associated with another account?
Scroll below and find the answer to your question!
I followed the procedure correctly but the App does not detect it on my HeySmart device
When pairing with the app I get the message "Device already associated"
When power fails, the camera remains OFFLINE after reset.
I have to reboot the camera to get it back ONLINE
How do I share my device with another user?
How do I separate the 2,4 and 5ghz Wi-Fi bands from the Router?
What happens if the power goes out? How do I keep my video-surveillance system protected?
Can my HeySmart device be repaired? Can I find spare parts?
What if I lose or break my smartphone?
CONTACT US
For any further info don't hesitate to contact us!
If you want to give us some suggestions about the app or products, be free to contact us!
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If you already have a HeySmart product, please indicate the product code printed on the box or label:
COD. XX.XXXX.XX
Thank you
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